Operating Model Mapper
Departments, processes, systems, and handoffs
Operating Complexity Assessment
Current operating complexity creates visibility gaps, manual effort, and delayed decisions across 3 departments with 3 mapped processes.
3
Departments Mapped
3
Processes Mapped
5
Bottlenecks Found
Recruiting Operations
1 processes · 200 people
200 people
Candidate Sourcing & Screening
80% manual
Systems Used
Custom ATS
LinkedIn
Excel
Handoffs
Sourcing → Screening
Screening → Interview
Interview → Placement
Risks
Missed quality candidates
Inconsistent screening
Reporting Pain Points
80% resume screening is manual
No quality-of-hire tracking
Dependencies: Job board access, Client requirements
Client Relations
1 processes · 50 people
50 people
Client Reporting
85% manual
Systems Used
Excel
Email
WhatsApp
Handoffs
Recruiting → Client Relations
Client Relations → Client
Risks
Client dissatisfaction
Delayed updates
Reporting Pain Points
2 days to prepare each client report
No real-time pipeline view for clients
Dependencies: Recruiting data accuracy
Operations
1 processes · 30 people
30 people
Placement Tracking
70% manual
Systems Used
Excel
ATS (partial)
Handoffs
Recruiting → Operations
Operations → Finance
Risks
Revenue leakage
Incorrect billing
Reporting Pain Points
Manual reconciliation of placement data
No real-time revenue tracking
Dependencies: Client payment terms