Operating Model Mapper
Departments, processes, systems, and handoffs
Operating Complexity Assessment
Current operating complexity creates visibility gaps, manual effort, and delayed decisions across 3 departments with 3 mapped processes.
3
Departments Mapped
3
Processes Mapped
5
Bottlenecks Found
Business Development
1 processes · 35 people
35 people
RFP Response Process
90% manual
Systems Used
Email
Excel
Word
Handoffs
BD → Technical
Technical → Commercial
Commercial → Legal
Risks
Missed deadlines
Inconsistent pricing
Reporting Pain Points
3-4 week proposal cycle
No template reuse across proposals
Dependencies: Technical team availability, Legal review
Project Management
1 processes · 180 people
180 people
Project Cost Control
75% manual
Systems Used
MS Project
Oracle ERP
Excel
Handoffs
Site → PMO
PMO → Finance
Risks
Budget overruns
Schedule delays
Reporting Pain Points
Cost data reconciled monthly
No early warning for overruns
Dependencies: Contractor payments, Material deliveries
Procurement
1 processes · 60 people
60 people
Vendor Management
85% manual
Systems Used
Oracle ERP
WhatsApp
Email
Handoffs
Procurement → Vendor
Vendor → Quality
Quality → Stores
Risks
Single vendor dependency
Quality inconsistencies
Reporting Pain Points
No centralized vendor database
Evaluation criteria inconsistent
Dependencies: Vendor reliability, Lead times